Privacy Policy

Effective Date: 1 April 2024

1. Introduction

Webespire Consulting Pvt. Ltd. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.webespire.com or use our services. By using the Site and our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our services, visit our website, or contact us. The types of personal information we collect include, but are not limited to:

• Personal Identifiable Information (PII): Name, email address, phone number, postal address, etc.
• Payment Information: Payment card details, billing address, and other payment-related information.
• Technical Information: IP address, browser type, operating system, and other details collected automatically through cookies and analytics tools.
• Project-related Information: Information provided during the course of working on a project, including website design preferences, content, and files.

3. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: To design and develop websites, communicate with you, and manage client relationships.
• To Improve Our Website: To better understand how our website is used and make improvements to its functionality.
• To Process Payments: To manage billing and payment processing securely.
• For Marketing Purposes: To send you promotional emails or newsletters with your consent, keeping you informed of services, offers, or updates.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and requests from government authorities.

4. Sharing Your Information

We do not share, sell, rent, or trade your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors who assist us in providing services, such as payment processors, hosting providers, and subcontractors.
• Legal Compliance: We may disclose your information as required by law, or to respond to legal processes, to protect our rights, or to investigate illegal activities.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files that are placed on your device by websites you visit. We use cookies for the following purposes:

• To Analyze Site Usage: Cookies help us track how visitors interact with our site and compile aggregated data.
• To Provide Functionality: Cookies are used to enhance website functionality, such as remembering your preferences.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the website.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely dispose of it.

8. Your Rights

Depending on the applicable laws, you may have the following rights regarding your personal information:

• Access and Update: You may access and update your personal information by contacting us.
• Withdraw Consent: Where consent has been provided, you may withdraw it at any time.
• Right to Erasure: You may request that we delete your personal information.
• Data Portability: You may request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We recommend that you review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from children, we will take steps to delete it as soon as possible.

11. International Data Transfers

If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal information, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

12. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date at the top of the policy will be updated.

Refund Policy

At Webespire Conulting Pvt. Ltd., we strive to deliver high-quality web design services that meet the needs and expectations of our clients. However, we understand that situations may arise where a refund is requested. Our refund policy is designed to ensure fairness and clarity for all parties involved.

Eligibility for Refund

1. Project Initiation:

   • A full refund will be provided if the project has not yet been initiated or no work has commenced.
   • If the project has been initiated and a significant amount of work has been completed, refunds will be provided only for the unused portion of the project cost, after deducting the costs incurred up to that point.

2. Cancellation Requests:

   • Cancellation requests must be submitted in writing within 7 days of the project start date.
   • After 7 days, cancellations may still be considered, but partial refunds will be issued depending on the stage of the project and the amount of work completed.

3. Non-Refundable Cases:

   • No refunds will be provided for completed projects.
   • No refunds are offered for third-party services (such as domain registrations, hosting, or software licenses) that have been purchased on behalf of the client.
   • If the client provides incomplete, inaccurate, or unclear information that delays the project, no refund will be given for the extra time spent correcting these issues.

Timeline for Refund

Refunds, if applicable, will be processed within 9 to 15 business days of approval. The refund will be issued to the original method of payment or as per agreed terms between the client and Webespire Conulting Pvt. Ltd..

Dispute Resolution

In case of any dispute or disagreement regarding the refund, Webespire Conulting Pvt. Ltd. will make every effort to resolve the matter amicably. If a resolution cannot be reached, the issue may be escalated to arbitration, as per the laws of Gautam Buddh Nagar - Uttar Pradesh, India.

Changes to the Refund Policy

Webespire Conulting Pvt. Ltd. reserves the right to modify this refund policy at any time. Any changes to the refund policy will be communicated to the clients in advance.

Shipping Time

No shipping required

Contact Us / Support

If you have any questions or concerns about this Privacy Policy, please contact us at:

Webespire Consulting Pvt. Ltd.
Email Address- info@webespire.com
Phone-+91-8527112008